Exotic Hair and Beauty - Return and Refund Policy
At Exotic Hair and Beauty, we strive to provide you with premium hair extensions and beauty products that meet your expectations. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your complete satisfaction.
1. Returns Eligibility:
- To be eligible for a return, the item must be in its original condition, unopened, and unused. Hair extensions and beauty products that have been worn, altered, or damaged will not be eligible for return.
2. Timeframe for Returns:
- You may initiate a return within 30 days of the purchase date. After this period, we will be unable to process your return.
3. How to Initiate a Return:
- To initiate a return, please contact our customer support team at exotic239hair@gmail.com/(239) 850-8826. Provide your order number and a brief description of the reason for the return. Our team will guide you through the return process.
4. Return Shipping:
- The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely received. Please package the items securely to prevent damage during transit.
5. Refund Processing:
- Once we receive your returned items and verify their eligibility, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase.
6. Refund Timeframe:
- Please allow 3-5 business days for the refund to be processed and reflected in your account. The exact timing of the refund may vary depending on your financial institution.
7. Exchanges:
- If you wish to exchange a product for a different color or length, please contact our customer support team. Exchanges are subject to availability and may incur additional shipping charges.
8. Non-Refundable Items:
- The following items are non-refundable:
- Worn, altered, or damaged hair extensions and beauty products
- Clearance or sale items
- Gift cards and e-gift certificates
9. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at exotic239hair@gmail.com/(239) 850-8826 We will arrange for a replacement or issue a full refund, including return shipping costs.
10. In-Store Purchases:
- For purchases made in our physical store, returns and refunds must be processed in-store. Please bring the item along with the original receipt within the 30-day return period.
11. Customer Support:
- If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer support team at exotic239hair@gmail.com/(239) 850-8826
Thank you for choosing Exotic Hair and Beauty. We value your satisfaction and are dedicated to providing exceptional service and premium products. If you have any issues with your purchase, we are here to assist you every step of the wa